WorldViz will generally ship all in stock orders as soon as possible during the next business days. If your order is not is stock you will be notified during the checkout process prior to completing your order. We strive to keep all items in stock and will communicate clearly with you about the status of any orders placed for items that are out of stock. Our U.S. store delivers anywhere in the continental U.S.
We will gladly accept returns for merchandise that is defective when received. Please notify us immediately by email at support@worldviz.com so that we can give you instructions for return and process your order for replacement or refund. Please include your name, order number, product name, and the specific problem you have encountered.
Please note we do not accept returns for any reason except for products that are defective when received or are not as described, and under no circumstances will items be accepted for return, refund, or exchange beyond 14 days from the original shipping date.
You must return the product to us within 14 days after you receive return instructions. Please include all manuals and enclosures that shipped with the product and make sure it is packaged to avoid damage. Please note that if a return shipment is incomplete, the missing items will not be refunded. If WorldViz deems there has been product misuse or abuse, a refund will not be issued. Shipping charges are NOT refundable.
Check the System Requirements for each product. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order.
If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you.
